FAQ

Traveler's guide

Covid-19

Covid-19

Carcassonne airport is implementing health measures to allow you to travel safely.

 

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Before your trip

Before your trip

How do I book a flight?

How do I book a flight?

You can book your flight with our partner Aéroports Voyages via our website, directly with your company or via your travel agency.

 

Booking

How to follow / modify my reservation?

How to follow / modify my reservation?

To follow up or modify your reservation, we invite you to contact your airline or your travel agency. We advise you to add all the services (luggage, seat selection, check-in, etc.) before your trip

How to request assistance?

How to request assistance?

To facilitate your trip, you can request assistance (accompaniment, wheelchair, etc.). For this, you must inform your airline before your departure.

 

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Do I have to register online?

Do I have to register online?

You can check in online for free up to 2 hours (depending on the airline) before your departure on your airline's website or from your smartphone application. To do this, you will need your booking number. Some companies charge fees for airport check-in, we recommend that you check-in yourself online or review your booking conditions before going to the airport.

What are the necessary formalities for my trip?

What are the necessary formalities for my trip?

The documents required to enter a different territory depending on the destination. We advise you to check these formalities before your departure on the website www.diplomatie.gouv.fr or www.traveldoc.aero

How do I reserve my parking space?

How do I reserve my parking space?

You can reserve your parking space with our partners TravelCar or Onepark via our website.  

Booking

How to contact the airport?

How to contact the airport?

Contact-us

For any request regarding your reservation, we invite you to contact your airline.

Ryanair

The day of your trip

The day of your trip

How to get to the airport?

How to get to the airport?

You can reach Carcassonne airport by

Public transport

Taxi

Car

How to access the airport car parks?

How to access the airport car parks?

We provide you with various car parks at Carcassonne airport. The airport offers 3 car parks according to your needs. When you arrive, follow the dedicated signage to reach the car park that suits you.

  • P1: Short term for people who come to drop off or pick up passengers
  • P2: Medium duration for trips of a few days
  • P3: Long term for trips lasting several weeks

When should I arrive?

When should I arrive?

We advise you to arrive between 2 hours before your departure and at least 1 hour in case of assistance. The opening and closing hours of the check-in / baggage drop-off counters vary by airline. The latest boarding time is shown on your boarding pass. No passenger can be accepted beyond this period.

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Which luggage is accepted?

Which luggage is accepted?

Dimensions and number of bags allowed in the hold and on board the aircraft depend on your airline and your booking class. To find out the number of bags allowed and their dimensions, check your reservation or contact your airline.

Airlines

Please note: in the event of non-compliance with the baggage policy, additional costs will be charged on the day of your departure.

Which items are prohibited on board?

Which items are prohibited on board?

Certain items are prohibited in the cabin and must be placed in your checked baggage. Certain items are also prohibited in the hold. We recommend the use of Airbag site (https://airbag.dsac.aviation-civile.gouv.fr/AirBag) to prepare your luggage.

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I need assistance, what should I do?

I need assistance, what should I do?

To facilitate your trip, you can request assistance (accompaniment, wheelchair, etc.). For this, you must inform your airline before your departure. On the day of your trip, go to the airport assistance desk. Our teams will support you according to your needs

What services are offered at the airport?

What services are offered at the airport?

We provide you with various services to make your trip more pleasant (wifi, shops, ticket machine, etc.).

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After your trip

After your trip

I lost / found an item at the airport. What should I do?

I lost / found an item at the airport. What should I do?

If you have lost or found an object at Carcassonne airport, contact us using this form :

Contact-us

For items lost on board the aircraft, we invite you to contact the airline.

How to address a complaint?

How to address a complaint?

Do you have a complaint or suggestion after your trip to Carcassonne airport? You can contact us by email at aeroport.carcassonne@aeroports-laregion.fr or by mail addressed to SPLAR Aéroport de Carcassonne, Route de Montréal, 11000 Carcassonne.

Contact-us

How to contact the airport?

How to contact the airport?

For any questions regarding your airport, you can contact us using this form

Contact-us